Organic growth of an ICT environment significantly impacts cost, reliability and effectiveness. The development and execution of a company aligned ICT strategy/development plan is essential to deriving value from your investment in people and technology.
ICT STRATEGY & GOVERNANCE
Frontline Services has experienced C-level consultants that can assist with current state assessments, strategy development, architecture, domain planning, maturity assessments and stakeholder engagements.
Our value proposition is based on our people’s experience and expertise, with a team of seasoned ICT managers, CIOs and Technology Directors supported by experienced and certified Program/Project Managers, Enterprise Architects, Analysts and Engineers.
CIO AS A SERVICE
Access an ‘on-demand’ ICT management team that can be embedded in your organisation to:
- Work with you to create an integrated ICT strategy aligned to your business objectives
- Implement and run an ICT governance and management framework tailored to your business
- Provide advice and direction as required to support business change or growth plans
- Fix broken IT, whether as a result of poor service, budget over-runs or derailed projects
ORGANISATIONAL CHANGE MANAGEMENT
Implementing new systems, technologies and processes are key investments in achieving organisational outcomes. But realising the benefits of these investments inevitably requires a focused effort to ensure the ‘people’ components of change are delivered. This requires strong leadership, effective internal communications, appropriate training and education, and a means to measure the benefits and outcomes.
Many organisations lack the required change management skills internally, and that’s where we come in. Our experienced consultants bring expertise and years of experience in successfully driving organisational change management to enable our clients to achieve the desired return on their investments.
ICT SOURCING & PROCUREMENT
If not run effectively, procurement of ICT solutions or services can lock organisations into lengthy, costly contracts. It’s vital that a transparent end-to-end process is executed to ensure the final selection meets the current and future business needs.
Frontline Services is able to assist with needs assessments, service and service level agreement (SLA) definition, vendor assessments, and contract negotiations through to implementation/transition.
PROGRAM & PROJECT MANAGEMENT
Organisations must align their investment priorities with their business priorities to maximise their returns. Effective program management is key to achieving alignment. At the project level, delivering new systems and technology platforms demands fit for purpose, agile management to achieve outcomes on time, budget and quality. Frontline’s seasoned program and project managers offer a pragmatic, business-focused approach to delivering successful change outcomes.
The Frontline professional team will leverage our library of program management tools and processes to provide your company with a standardised way of consistently delivering successful programs from idea to outcome.
PROJECT MANAGEMENT & EXECUTION
For many organisations, minor business projects with an ICT component or projects run within an ICT department are often delivered with a part-time project manager assigned as part of other job role duties.
Where these projects incorporate high levels of business risk, the dedicated project manager role can be outsourced to an ICT service provider with specialist experience in this area. That’s where we come in.
Organisations face an increasingly dynamic world to operate in: increasing connectivity between organisations, across expanding geographies, rapidly expanding data volumes, accelerating adoption of mobile communications devices, and digital technologies becoming fundamental to customer service delivery. To remain competitive, organisations increasingly depend on the integration of multiple complex systems and network to run their businesses.
With extensive experience across various sectors, Frontline combines our program, project, procurement and change management strengths with our technical architecture and design capabilities to deliver the complex, integrated systems our clients require.
ASSET MERGERS & DE-MERGERS
Organisations that pursue programs of asset acquisitions, mergers and de-mergers are dependent on the rapid implementation (and separation) of ICT services to ensure they can effectively operate their new assets effectively and from the date of purchase. This includes private equity companies and other organisations on the acquisition trail.
Asset mergers are characterised by short, highly time-pressured acquisition projects where deadlines can’t be missed, there are many unknowns and risk must be carefully assessed and managed.
Frontline has extensive, successful experience of standing up and supporting optimised ICT systems to enable rapid asset mergers. This experience has been gained across multiple sectors, including mining, oil & gas and hospitality, combining our program, project, procurement and change management strengths with our technical architecture and design capabilities.
We pride ourselves on focusing on the end customer experience in our approach to Service Management. We balance the needs of the users, business process owners and available ICT resources to build clear, business driven service catalogues with associated performance management processes. We can assist with maturity assessments, improvement programs, new service implementations and vendor management.
24/7/365 SERVICE DESK
Our Service Desk is the central point of contact and management for all ICT related and other in-scope tickets for our clients. It operates on a 24x7x365 basis and provides comprehensive services to clients throughout Australia and internationally.
We invest significant time into the ongoing development of our knowledge base which is heavily leveraged across our entire service portfolio. Our knowledge base includes both client-specific knowledge as well as technology-centric tips and solutions.
NATIONAL OPERATIONS CENTRE (NOC)
Working in conjunction with our Service Desk, our NOC is the central management point for the environments, platforms and applications we support. Utilising our/your monitoring/management solutions, the NOC delivers 24×7 proactive monitoring and management of events and alerts to ensure risks are identified and mitigated and environment performance and availability is maintained.
We are focused on driving efficiency through automation which drives standardisation and cost optimisation.
END-TO-END APPLICATION MANAGEMENT
Our Application Support team provides specialised support services across a wide range of applications, middleware and database technologies. The team comprises specialists with a wide variety of skillsets and experience, supporting general business applications such as communication and collaboration suites, and specialist applications in fields such SCADA and GIS. Support offered ranges from general ‘how to’ assistance through to in-depth problem troubleshooting and analysis, including direct collaboration with the application vendors, developers and infrastructure support partners.
Database support provides expert assistance and operational support including installation, configuration, performance tuning and optimisation targeted at maximising application performance. Databases supported include MS SQL, Oracle and MySQL.
MAJOR INCIDENT MANAGEMENT
Major ICT incidents are those where there is the risk of extreme impact on an organisation, including safety, financial and / or regulatory impacts, if not managed effectively, with full service availability being restored as soon as possible.
Frontline’s 24 x 7 Service Desk and National Operations Centre delivers our Major Incident Management service for our clients across Australia and internationally. Under the supervision of the Major Incident Manager, our focus at all times is on ensuring resources are delivering rapid incident resolution, and that regular effective status communications are maintained with the client’s key stakeholders and end-users, until resolution.
TECHNICAL PROJECT SERVICES
The design, configuration, implementation and integration of technologies, platforms and systems is fundamental to supporting modern organisations. The choice of technologies is immense and optimally deploying them requires in-depth expertise to ensure optimum performance, availability and security. Frontline’s Technical Services team offers impartial advice and the wide range of technology skills our clients require to get the job done.
TECHNICAL ARCHITECTURE & DESIGN
Frontline Services’ Architecture and Innovation team provides our clients with strategic direction and advice on technical and management topics across the design, build and run activities of their ICT environments.
The team contains technical and solution architects with different areas of specialisation across the full range of contemporary vendors and technologies. Services include assessment and reporting on best-fit, new technologies and applications to optimally support each client’s business goals and objectives. It includes the development of strategic technology plans and roadmaps, recommending opportunities to drive innovation by investing in new technologies and systems.
Frontline’s approach to innovation is driven by our passion to deliver improvements in the quality and capability of our services to our clients.
INFRASTRUCTURE UPGRADE & MODERNISATION
A specific focus of Frontline’s Architecture and Innovation team is infrastructure upgrade and modernisation. The wide range of available platforms and solutions presents both a challenge and an opportunity to organisations seeking to optimise their ICT investments in a way that best supports their business plans and objectives.
The service seeks to provide advice to our clients to how to optimally exploit modern technology platforms, in particular the alternative application, compute and storage platforms: data centre, on premise and cloud. The optimum use of these platforms is completely dependent on the characteristics of each organisation’s business operations and internal processes and data. Frontline lives and breathes IT platform optimisation.
CLOUD & CONSUMPTION-BASED SERVICES
The adoption of cloud services has accelerated and, increasingly, organisations want to consume ICT services to meet varying demand, aligning ICT costs with organisational activity and capacity.
Gaining long term benefits from leveraging online services requires and careful planning across a range of components, whilst the technology is maturing rapidly, often the commercial models, support structures and service adaptability (to your business changes) are not. Frontline Services can assist you with navigating these complexities and defining a roadmap that takes you to a consumption based utility ICT model.
PASSIVE OPTICAL NETWORK (GPON)
Increasingly, campus-based residents, communities and organisations (aged and other care villages, shopping centres, educational campuses, hotels, residential apartment blocks, and so on) rely on high-speed, digital services. This enables general access to the internet, access to entertainment systems and security and other monitoring and specialised support systems.
Frontline is highly experienced in the design, supply and managing the implementation of fully integrated digital solutions that enable high speed/quality communications into campuses, including fibre deployment and management of the required digital services.
The Internet of Things (IOT) is the future – and the present. This terms refers to the billions of physical devices around the world that are now connected to the internet, collecting and sharing data.
Frontline Services provides consulting, design, development and implementation of IOT solutions for businesses large and small. Our modern, flexible and secure IoT platform enables various applications that exploit modern networks and mobile technologies.