Infrastructure Management

Infrastructure Management

Effectively manage your investment in back-end technologies with Frontline Services. Whether they’re located in a data centre, the cloud or in remote locations where access is limited, our team of technical specialists ensure smooth operation of your critical services 24/7.

We provide monitoring maintenance and support services for:

  • Server and storage technologies, physical and virtual, on-site or in the cloud
  • Network technologies that enable secure system access within the office, at home or overseas
  • Unified communications technologies that support voice, video conferencing, chat and collaboration across your organisation

THE FRONTLINE POINT OF DIFFERENCE

1. Understanding Your Business

All new team members undergo a thorough induction to ensure they understand Frontline’s service values, processes and client outcomes. As part of introducing a new team member or a new client, we run a detailed, client-specific induction to ensure our team understands your business, operations, locations and service expectations. Where practical, we recommend that this induction includes a site visit to reinforce the induction and give invaluable first-hand experience.

2. Diverse Skills

Our technology specialists are selected, trained and
mentored to ensure we maintain extensive technical capability and expertise across a wide range of infrastructure solutions. In addition to technical expertise, we develop our team’s business focus so they look beyond any immediate technical aspects and consider the business implications for any activity.

3. Strong Process

Maintaining and supporting any ICT environment requires adherence to policy, process and quality practices. Frontline has mature, defined operational standards that are designed to ensure maximum reliability and performance for your critical ICT services.

Our infrastructure management service is governed and enhanced by our  overarching service management processes. We are able to work within your existing service management structure, or we can leverage Frontline’s incident, request, change and release management services.

4. Technical Custodianship

Each Frontline client is assigned a Technical Custodian. This is a business-focused, senior technical resource who understands your end-to-end ICT environment. Importantly, the Technical Custodian also understands how your ICT investment supports your business. In the event of incidents or issues, this resource provides the team with technical guidance as well as business context to focus activities on getting you back up and running as fast as possible.

5. Integrated Team

Modern ICT environments are seldom supported by a single provider. Frontline recognises that we form part of a larger support network.

We work collaboratively with internal teams, third-party support/service providers and business  representatives to achieve the required outcome.

DEV OPS APPROACH

In the rapidly changing technology landscape where Infrastructure Services are software driven and hosted in public or private clouds, infrastructure specialists are maintaining highly configurable, code based systems.

To ensure reliability, and to maintain high levels of operational knowledge regarding our clients’ systems, team members perform both operational and project-based activities, This DevOps approach provides experience across all aspects of delivery and ensures seamless release to production and change activities which are critical to ongoing production availability and reliability.

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