The Royal Australian Air Force Association (WA) is one of Western Australia’s largest NfP Aged Care providers owning and operating 6 retirement villages comprising 1416 independent living units, 19 assisted independent units, 446 Aged Care places and 13 motel units.
RAAFA, and the Aged Care industry in general, are rapidly embracing technology to assist with the challenges presented by the rapidly growing older demographic. Reductions in government funding and increasing expectations from technically savvy residents requires broader and improved services whilst driving opportunities for cost savings.
Frontline Services is working closely with RAAFA to replace the ageing copper phone lines with a NBN style fibre optic network. The solution provides a Fibre to the Home (FTTH) network and devices that can deliver a range of capabilities to the Independent Living Units including Nurse Call, Telephone, WiFi Internet, MATV, PayTV as well as access to online resident services.
The project delivers immediate benefits to the resident and provider through improved (high speed) access to today’s internet enabled content as well as improved reliability support for essential services such as the nurse call and phone. It also provides the foundation for future services such as facility wide wireless access and Real Time Location Tracking.
Providing high speed/quality communications into the resident’s home is a key enabler for both these outcomes.
Frontline Services was engaged by RAAFAWA to deliver this project end to end in conjunction with the RAAFA ICT team project partners including the following activities:
- Creation of aScope of Work to definethe ICT and business objectives of the project and how best to deliver on these requirements within the allocated timeframe and budget;
- Assessment and selection of the key components of the solution;
- Design, Supply and implementation of thefully integrated solution inclusive of managing resident interactions and expectations; and
- End-to-end project management of the project including planning, budgeting, civil works, implementation, testing and performance measurement.
Frontline Services was able to draw on our broad experience in the Aged Care sector, strong technical knowledge and 20+ years of project management experience to ensure the project was delivered on time and budget and realised the defined business objectives. The standardised approach and methods can now be leveraged to deploy fibre to the remaining villages in an optimised and cost effective manner.
“I was looking for a partner who could take end-to-end responsibility for this project and realise the required outcomes and Frontline delivered. Their in-depth experience across all facets of ICT and proactive hands-on approach underpinned a successful outcome that positions RAAFA ICT to deliver innovative and efficient services to our residents”
Craig Burkett – Chief Information Officer